Shipping policy
SHIPPING POLICY
Processing Time Orders are typically processed within 1-2 business days. You'll receive a confirmation email with tracking information once your order ships.
Delivery Areas We currently ship to addresses throughout the United Kingdom. For international shipping inquiries, please contact us directly.
Shipping Rates & Methods Shipping costs are calculated at checkout based on your location, package weight, and selected delivery method. We partner with trusted carriers including Royal Mail, DHL, and other regional couriers to ensure your Middle Eastern groceries arrive fresh and intact.
Delivery Times
- Standard Delivery: 3-5 business days
- Express Delivery: 1-2 business days (where available)
Transit times are estimates and don't include processing time. Delivery dates displayed at checkout include both processing and transit time.
Order Tracking Once your order ships, you'll receive tracking information via email so you can monitor your delivery progress.
Perishable Items We take special care packaging temperature-sensitive items like dairy products and fresh goods to maintain quality during transit. Orders containing perishables are prioritized for quick dispatch.
Delivery Issues If you experience any delivery problems or your package doesn't arrive within the expected timeframe, please contact us immediately so we can investigate with the carrier.
Questions? For shipping inquiries, contact us at smartystoreuk@hotmail.com.